Call Center
Class members need the opportunity to make well informed decisions regarding
their involvement in a case. Legal notices can be confusing and overwhelming.
Sometimes all it takes is talking to a live, informed person to gain the
understanding a class member needs. Our call center representatives are trained
to explain case related information to callers that will effectively inform them.
Call Tracking
A case specific toll-free number is assigned to each case, with highly trained
call center representatives ready to answer and respond at any of our service centers.
Each call is documented on the class member profile and reporting across all calls
provides visibility to the class member’s overall history of interaction.
Simpluris Can Handle Volume and Variety
Simpluris can handle call volumes of all sizes, providing multiple toll-free
numbers for incoming national and international calls, servicing English, Spanish,
and other languages as the cases require them.
The LiveCase™ Solution To Calls
LiveCase™ compliments our call centers by providing an automated and interactive messaging
system to distribute information to class members depending on their self-designated settings.
Various cases need additional class member notification, possibly a reminder phone call
regarding the claims deadline or first point of contact requesting action from a group of
class members. When the volume of outbound calls is large, a cost and time effective way
to reach class members is an automated message. You have the power to decide what, who
and when an automated message will release. We can develop a script based on your
requirements and provide the voice that you are most confident using, or you can develop
your own message and schedule the message release time and date.
The advantages to using LiveCase™ for your call center needs is a simple one, from
start to finish, every in and outbound call is tracked providing you real statistics.
Call Marshall Cook today, for a complimentary consultation.